Refund policy

Our bars are food, so for hygiene and food-safety reasons we can't accept returns of delivered orders.

Damaged, melted or wrong items

If your order arrives damaged, melted, tampered with, or isn't what you ordered, email us at barrecacoa@gmail.com within 48 hours of delivery. Please include your order number and a photo of the product and its packaging.

Once we've checked it, we'll send you a replacement or refund the affected items, at no extra cost to you.

Cancellations

You can cancel an order any time before it ships. Email us with your order number and we'll refund you in full.

How refunds are paid

Approved refunds go back to your original payment method. After we issue a refund, banks and payment providers usually take 5–7 business days to show it in your account.

Questions

Email barrecacoa@gmail.com with your order number.